Last updated: August 28, 2025

The Publishing Pad Inc. (“The Publishing Pad,” “we,” “our,” or “us”) takes the privacy and security of your personal information and intellectual property very seriously. This Privacy Policy explains the information we collect when you interact with The Publishing Pad online, by phone, or through our services; how this information may be used and shared; how you can control the use of your information; and how we protect it.

If you have any questions about this privacy policy, please contact us at info@thepublishingpad.com.

What information do we collect?

To fulfill your requests, process your orders, and communicate with you, we may collect:

• Personal information: Your name, email address, phone number, and mailing address.
• Project information: Details related to your publishing project or services purchased.

By providing your contact information, you agree to receive electronic or phone communications from us, in line with Canadian Anti-Spam Legislation (CASL). You may opt out of promotional emails at any time by contacting us or using the “unsubscribe” link in our emails. Please allow up to 10 business days for changes to take effect.

We also treat all manuscripts, drafts, and related intellectual property shared with us as strictly confidential. These materials are only used to provide the publishing services you have requested.

Where do we collect personal information?

We may ask for personal information when you:

• Enter into a publishing agreement or related service agreements.
• Fill out service-related forms (such as marketing questionnaires).
• Purchase publishing packages, books, or related materials from us online, by phone, or by email.
• Request resources such as our author guides.

Do we record phone calls?

The Publishing Pad does not record routine phone calls.

However if you are working with us on a ghostwriting project, we may request to record interviews or conversations strictly for the purpose of accurately capturing your story and ideas. These recordings:

• Are only made with your knowledge and consent.
• Are used exclusively to support your ghostwriting project.
• Are securely stored and deleted once the project is completed, unless otherwise agreed.

Are there exceptions to this policy?

Certain information is excluded from this Privacy Policy due to its public nature. For example:

• Information provided for promoting your book (such as reviews, interviews, or testimonials).
• Information required for publishing, including ISBN registration, cataloguing data, or details displayed on your book’s copyright page, cover, or front/back matter.

Do we share your personal information?

We only share your information when necessary to deliver the services you have purchased. This may include trusted subcontractors or suppliers, such as:

• Printers and distributors
• Website hosting and technical support providers

We do not sell, rent, or trade your personal information to third parties.

What about surveys?

We may occasionally conduct surveys to improve our services. Participation is voluntary, and the information provided is kept confidential and used only to enhance our offerings.

Do we use cookies?

Yes. Cookies are small files stored by your browser when you visit our website. We use them to:

• Enable login and account functionality.
• Store preferences and autofill forms.
• Understand how visitors navigate our site and improve the overall experience.

You may disable cookies in your browser, but this could affect some website functions.

Do we store website data?

Our website may collect certain technical information, such as your IP address and domain name, to generate statistics (e.g., number of visitors, traffic flow). This information is used only to improve site performance and is not shared with third parties.

How do we protect your information?

We use reasonable and industry-standard measures to safeguard the personal information you provide to us, including:

• Secure communication methods for sharing information (such as encrypted email services where applicable).
• Limiting access to your personal data to authorized team members only.
• Using secure, trusted third-party payment providers such as PayPal. We do not collect or store your credit card details directly.

Despite these precautions, no system for electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

When are we required to disclose information?

We may disclose personal information if required by law, such as in response to a:

• Court order or government request
• Police investigation or fraud prevention inquiry
• Legal claim or defense

Updates to this Privacy Policy

By using our website and services, you consent to the terms of this Privacy Policy. We may update it from time to time, and any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact:

The Publishing Pad Inc.
Email: info@thepublishingpad.com